February 1, 2024

Master the art of beginning a role play with our expert guide. Learn how to set a positive tone, establish rapport, and demonstrate competence in OET Speaking tests for healthcare professionals.

Mastering the Art of Starting a Role Play in Healthcare Communication

Starting a role play effectively is pivotal in demonstrating your communication skills as a healthcare professional. The initial interaction not only sets the tone for the entire exchange but also significantly influences your perceived competence, empathy, and politeness. Creating a comfortable and respectful environment is essential for building a strong foundation in clinical communication, a critical aspect of the OET Speaking sub-test.

Preparing for a Successful Role Play

Tailoring Your Introduction
Understanding the context is key. Your opening remarks should be appropriate, considering your familiarity with the patient. Professionalism, courtesy, and empathy must be evident from the start to make the patient feel valued.

The Impact of a Strong Opening

A confident beginning to the 5-minute role play enhances authenticity and relaxes you, allowing your English skills to shine. This approach is corroborated by successful OET Speaking candidates, who noted the realism and positive impact on their performance.

Flexibility in Communication

Adapt your language to mirror a genuine conversation, adjusting for different scenarios. The decision to introduce yourself should be informed by the role-play card’s context. If it’s a first meeting, begin with introductions. Otherwise, delve directly into the consultation.

Enhancing Patient Engagement

Addressing Patients and Relatives
Your approach should vary based on whether you’ve previously met. In emergencies, prioritize concise communication. Using the patient’s first name fosters a connection, but always ask older patients for permission, showing respect.

Proceeding After Initial Examination

If the role play follows an examination, skip introductions and express gratitude for their cooperation, moving smoothly into the consultation phase.

Key Takeaways for OET Speaking Role Play Success

This guide is designed to refine your speaking role play strategy, emphasizing the importance of a well-executed start. By focusing on patient-centered communication, you can build confidence and ensure a successful interaction in your OET Speaking test. analyse for keywords

Implementing What You’ve Learned: Role Play Scenarios in Healthcare Communication

Now that we’ve covered the essentials of starting a role play in healthcare communication, let’s put your knowledge into practice with some exercises. These scenarios are designed to reflect real-life situations you might encounter in a healthcare setting, helping you prepare for the OET Speaking sub-test effectively.

Scenario 1: Hospital Ward

Nurse: You are speaking to a 58-year-old patient who recently underwent an appendectomy. The patient has reported feeling unwell. You’ve just finished conducting a post-operative assessment.

Task: Share the assessment findings with the patient (signs of an infection at the surgical site). Discuss steps for management and care.

Question: How will you initiate this role-play?

A) Good morning, Patricia. I’m Nurse Tina, and I’ll be taking care of you. What seems to be the problem today?

B) Patricia, thank you for letting me examine you. I’ve noticed some indicators of infection at the surgery site, but it’s good we caught it early. Let’s go over the treatment plan to get you healed up.

C) Hello Patricia, I am your nurse for today. I understand you’re feeling unwell after the surgery. Can you describe your symptoms?

D) Hello, I’m Nurse Tina. I have come here to check up on you. Before I proceed further, may I confirm your full name?

Scenario 2: Outpatient Clinic

Doctor: This 52-year-old patient is seeing you today to talk about their symptoms of fatigue and weight gain. You have finished examining the patient. The symptoms are suggestive of type 2 diabetes.

Task: Give the findings of your assessment (indicative of type 2 diabetes, further tests required to confirm the diagnosis).

Question: How will you initiate this role-play?

A) Hello Sam. I am Dr. Carter, your endocrinologist. What brings you here today?

B) Sam, Thank you for your patience. Let’s discuss what the findings indicate and consider our options moving forward.

C) Hello Sam, I am your doctor looking after you today. I see that you have come here with complaints of fatigue and weight loss. Is that correct?

D) Hello, My name is Dr. Carter and I’ll be looking after you today. How may I address you?

Moving Forward

Practicing these scenarios will help you refine your approach to healthcare communication, ensuring you’re well-prepared for the OET Speaking sub-test. For more exercises, insights, and in-depth guidance, check out our suite of courses here: https://khairaeducation.com/oet-course-details/

By focusing on patient-centered communication, you can build confidence and ensure a successful interaction in your OET Speaking test. Remember, the key to success in healthcare communication is not just about medical knowledge but also how effectively you can engage with patients, establishing rapport and trust from the very beginning.

November 13, 2023

In the dynamic world of healthcare, effective communication stands as a cornerstone of excellent patient care. For health professionals, mastering the art of patient-centered communication is not just a skill, but a necessity. This blog post delves into practical ways and techniques to enhance communication with patients, ensuring their needs and perspectives are at the forefront of every healthcare encounter.

Active Listening: A Key to Understanding

Active listening is fundamental in understanding patient concerns. This means not only hearing what the patient says but also noticing what remains unsaid. Techniques like nodding, maintaining eye contact, and summarizing what the patient has said are crucial. For instance, a patient discussing discomfort might hint at deeper anxieties about their condition. Recognizing and addressing these unspoken concerns can significantly improve the care experience.

Simplifying Medical Jargon:

Patients often feel overwhelmed by medical terminology. Simplifying complex medical language into terms that are easily digestible can make a significant difference. For example, instead of saying “You have hypertension,” a more patient-friendly approach would be “Your blood pressure is higher than it should be, which is something we call hypertension.”

Empathy in Action:

Empathy goes beyond understanding a patient’s feelings; it involves demonstrating that understanding. Suppose a patient expresses fear about a procedure. An empathetic response might be, “It’s completely normal to feel anxious about this procedure. Many people do. Let’s go over what will happen step by step to help ease your worries.”

Cultural Sensitivity:

Cultural sensitivity is crucial in patient-centerer communication. This includes being aware of and respectful towards different cultural backgrounds and communication styles. For instance, some cultures may value directness, while others prefer more indirect communication. Adapting your approach to align with these preferences shows respect and enhances communication.

Encouraging Questions and Participation:

Encourage patients to ask questions and participate actively in their care. This could be as simple as asking, “Do you have any questions or concerns about what we’ve discussed?” This not only empowers patients but also ensures they have a clear understanding of their health and treatment plans.

Enhancing patient-centered communication is essential for healthcare professionals. Continuous learning and development through #OET (Occupational English Test) #oetspeaking preparation, #OET training, and #OET coaching can significantly augment these skills. Khaira Education provides dedicated support and resources for healthcare professionals aiming to excel in patient-centered communication. Remember, effective communication is not just about conveying information; it’s about building relationships and trust, crucial elements in the world of healthcare.

October 27, 2023

Effective communication in healthcare goes beyond mere transmission of facts. It’s a nuanced blend of ensuring that the patient understands the medical intricacies while also acknowledging their emotions and apprehensions. Herein, we delve into two pivotal categories of questions in the OET Speaking test and offer an expanded array of examples for each

1. Clarity Checkers:

These are the guardian angels of patient comprehension, ensuring that the essence of what’s been discussed hasn’t been lost in translation. In other words, the intent behind these inquiries is to ensure that miscommunications are minimized, as these can lead to potential medical errors or poor adherence to treatment protocols.

After explaining a new diagnosis, detailing a treatment plan, or discussing potential risks and benefits of a procedure, it’s imperative to ensure the patient understands. By prompting them to ask questions or paraphrase the information, you can ascertain the patient’s comprehension level.

__- “What questions do you have?”

  • “Is there anything that you’d like to ask about what I’ve just explained?”
  • “Could you recap what we just went over?”
  • “To make sure you’ve understood correctly, could you please repeat to me what we’ve discussed ?”
  • “Do the steps we discussed seem clear to you?” Or “ In your own words, can you describe what we’ve discussed?” __

2. Emotion Explorers:

These are the bridges to a patient’s heart, ensuring they feel seen, heard, and understood on an emotional level. These questions help to build trust and rapport.


  • “How does that sound?”
  • “Are there any fears or concerns you’d like to share?”
  • “On a scale of 1-10, how comfortable are you with this?”
  • “How does this make you feel?”
  • “What are your thoughts on this?”
  • “Are you comfortable with this plan?”
  • “What concerns or worries do you have about this?”

When presenting potential treatment options, like lifestyle modifications, or discussing a significant diagnosis, it’s beneficial to know how the patient feels. By asking about their feelings, you can address any emotional barriers to care and ensure that the patient feels supported.

Activity: Determining Appropriate Question Types in OET Speaking

Based on the context, decide if a Clarity Checker or an Emotion Explorer is more appropriate. Then, craft a suitable question for each scenario.

Scenario 1: You’ve just explained necessary lifestyle modifications to a patient who recently had a heart attack. The patient has agreed to make these changes.

Scenario 2: A young athlete has been told they need to take a break from sports for three months due to a knee injury.

Scenario 3: A couple has been informed about potential challenges in conceiving naturally, and IVF is suggested as an alternative.

June 14, 2022
June 14, 2022


In the OET Speaking exam, the second sub-criteria under clinical communication criteria is “Understanding and incorporating the patient’s perspective”, which is commonly overlooked by students. It is essential to incorporate it to understand the patients’ feelings better.

The word ‘elicit’ means ‘to draw or evoke (a reaction, answer, or a fact) from someone.

When communicating with elderly, challenging, withdrawn, sad, or depressed patients, It is crucial to elicit their feelings and reactions constantly.

There are several ways by which we can do the former.

For instance, some patients might have difficulty disclosing/discussing some information about their condition, especially if they are anxious, embarrassed, or uncomfortable talking about it.

Following are the phrase that can be used to elicit information or explore ideas/feelings –

  • Can I ask what you are thinking at the moment? 
  • You seem worried. Would you mind telling me what’s bothering you?
  • Could you tell me how this makes you feel? 
  • I can see that this has made you concerned. What can I do to help you feel less anxious?
  • Can you tell me something about your state of mind right now? 
  • It seems you’ve got something on your mind. Do you mind sharing it with me?

We could also try to reassure these patients by using normalizing statements and telling them they are not alone in having these problems or experiences.

Example –

  • Many people have difficulty taking the initial steps to lose weight.
  • Many people find the instructions/guidelines for taking their medication complicated.
  • This is a common problem, sometimes connected to not getting enough physical activity.
  • It is perfectly natural for people to feel this way.
  • It is a common occurrence, and it’s not unusual for this to happen to people in your age group.
Our Courses | Students Feedback 
June 5, 2020

OET exam is a doorway to make your career in the sector of healthcare overseas. Consistently, every month number of students appear in the OET exam in the wake of tangible advantages on clearing this exam.

Tips to score good In OET Speaking test exam

Now let’s talk about how to improve OET speaking test. Even though you are quite good at English and speaks confidently, but when it comes OET speaking Test, you need to care about basic things.

Following are certain tips and strategies that will help candidates to get god grades in OET exam

If we talk about the speaking phase, we must know what examiners are listening to when you speak. Following are the certain tips that will help you to get good grades in the OET exam.

Play your Role

In the speaking sessions, there is an interlocutor who might be playing the role of a patient or any other client. Therefore, you have to play your role confidently. You have to act as a nurse, doctor, physiotherapist dentist, or any other healthcare professional. Your task is to act like that and most specifically be a professional as you are dealing with your real client or patient.

Breaking the ice

The most important thing the candidate should always take care of is he/she is the one who will start the conversation first. Therefore, you need to keep this thing in mind, you will be in full on the professional setting, so the candidate has to ask the questions or talk to the patient. Don’t assume that the patient will ask or start the conversation, as you will be in that role of (doctor-patient,) so break the ice and start giving advice or asking questions. However, 2 out of 10, patients or clients start the conversation, otherwise, you have to start it of your own.

For instance

Hello I am Aliza and I ‘am a community nurse. How can I help you?

Keep the Conversation On

Again, it’s all up to you to maintain the conversation. However, if at a certain point, the silence is invaded, so, it will be the candidates’ responsibility to make it go again.
For instance – Can you tell more about this situation?
Is there is anything that you would like to add?

Understand the patient/client (the interlocutor)

Although this phase is all about speaking, at the time, the candidate must listen to his patient also. Because, in order to reply to him back, you must know what to say after that. Most importantly, don’t just focus on your results, focus on the interaction too.

Upgrade your language

Don’t speak fast while talking to patients. Stay calm and polite while dealing. The candidate must know how to talk to a depressed 70 year-old-man. On the other side, how to g give a reply to an aggressive 19 year-old-man.

Be ready for unexpected turns

During your interview, there might be such situations can come where they ask such odd questions just to check your flexibility in your language and response. Don’t forget, the interviewer knows everything that is going in the real world, therefore, he/she merely wanted to know how you respond in such tough situations.

For instance – Can I have your number after the consultation?
What do you do?

So, be alert!!!

Maintain your roleplay

Lastly, the most important thing that can help the candidate to score grade A in OET speaking test is to maintain the role you are playing i.e. as a healthcare professional (Doctor, Dentist). You have to maintain these three stages introductions, body, and conclusion.

  • Introduction –The candidate should first introduce himself and start the conversation.
  • In the body – You should go with the flow that is happening in the conversation.
  • In conclusion – The candidate can conclude by saying – So, we have talked about the use of X medicine and I understand your problem, so I think it’s the best thing to do.

Therefore, above all, certain tips that can help a candidate to get optimal results in OET speaking test.  OET Exam is all about evaluating the candidate’s capability in the field of English Language. This test checks the English proficiency of the candidate and makes him work abroad in the healthcare sector.