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February 26, 2024

At Khaira Education in Mohali, India, we understand that acing the OET Writing test involves the art of transforming medical case notes into formal referral letters. This not only involves selecting relevant information but also articulating it using the appropriate tenses and voices, ensuring the communication is precise and clear. This blog post delves into the essential skills of tense accuracy and voice selection, integral components of the OET writing sub-test.

Tense Accuracy in OET Writing:

Correctly conveying the timeline of the patient’s condition or treatment is paramount and hinges on the proper use of tenses.

Your ability to choose the correct tense can make a significant difference in the OET referral letters. Classes at Khaira Education emphasise this skill, ensuring that each student can accurately reflect a patient’s medical timeline.

Let’s understand this with an example:

Case Note: “Patient counseled on smoking cessation, May 2021.”
Now let’s see how incorrect tense usage can lead to confusion about patient’s care.

1.Present Continuous (Incorrect Tense)

•Incorrect: “The patient is currently being counseled to stop smoking since May 2021.”
•This suggests that the counseling is an ongoing process that started in May 2021 and is still happening, which may not be the case.

2.Present Perfect (Incorrect Tense)

•Incorrect: “The patient has been counseled to stop smoking since May 2021.”
This implies the counseling started in May 2021 and has continued up to the present, possibly leading the recipient to believe the patient still requires support.

3.Past Perfect (Incorrect Tense)

•Incorrect: “The patient had been counseled to stop smoking by May 2021.”

•This could be misunderstood to mean that the counseling was completed before May 2021, which may not align with the actual timeline.

4.Past Continuous (Incorrect Tense)

•Incorrect: “The patient was being counseled to stop smoking in May 2021.”
•This indicates that the counseling was an ongoing action specifically during the time of May 2021, which might confuse the recipient about whether the counseling was a single event or a series of sessions.

5.Simple Past (Correct Tense)

•Correct: “The patient was counseled on smoking cessation in May 2021.”

•This clearly communicates that the counseling occurred as a discrete event in the past, which accurately reflects the action without implying any continuation or repetition.

Incorrect tense usage can lead to significant confusion about the status of a patient’s care. For instance, in the example we read above, using the present continuous or present perfect tenses incorrectly suggests ongoing counseling, which may lead the recipient of the letter to question whether further interventions are necessary or if the patient is non-compliant. Conversely, the past perfect tense might suggest that the counseling is no longer relevant, potentially causing the recipient to overlook this aspect of the patient’s care history. The simple past tense conveys a clear, unambiguous message about the patient’s care, ensuring that the recipient has an accurate understanding of the patient’s medical history and current needs.

Let’s see more examples:

Case Note: “Diabetes management initiated 2018, insulin-dependent.”

Incorrect: “The patient was starting to manage diabetes in 2018 and was dependent on insulin.”
Correct: “The patient initiated diabetes management in 2018 and has been insulin-dependent since then.”

The incorrect example suggests an ongoing action (‘was starting’) which does not accurately reflect the completed action of initiating diabetes treatment. The correct sentence uses the past simple tense for the initial action and the present perfect to indicate the continuing state of insulin dependence.

Case Note: “Appendectomy performed, 2019.”

•Incorrect: “The patient had got an appendectomy in 2019.”
•Correct: “The patient underwent an appendectomy in 2019.”

•” Had got” is a grammatically incorrect and unclear way to express the past action. “Underwent” is the correct past tense verb for this medical procedure

Voice Selection and Its Impact:

Khaira Education’s OET coaching in Mohali includes comprehensive OET training on when to use active or passive voice, focusing on effectively highlighting either the patient’s actions or the medical procedures they undergo.

Choosing between active and passive voice should align with the focus of the information being conveyed.

Let’s see an example below:

Case Note: “Recommend physiotherapy for post-stroke rehabilitation.”
Less suitable (Active): “I recommend the patient to undergo physiotherapy for post-stroke rehabilitation.”
More suitable (Passive): “Physiotherapy is recommended for the patient’s post-stroke rehabilitation.”

The active voice unnecessarily centers the healthcare provider with ‘I recommend,’ which is not the focus in this context. The passive sentence uses emphasises the recommended action for the patient’s benefit, making it a more suitable alternative being patient centred.

Let’s put this into practice

Case Note: “Appendectomy performed May 2021, uneventful recovery.”
See the above note and choose which of the following accurately transforms it.

“The patient had an appendectomy done last May and recovered without any events.”
“ The patient underwent an appendectomy in May 2021 and experienced an uneventful recovery.”

Answer: The second option is correct. ‘Had done’ is ambiguous and ‘without events’ is an incorrect phrase; ‘uneventful recovery’ is a standard term in medical communication. The second sentence clearly states both the time of surgery and the nature of recovery.

See another note and then choose which option coverts it correctly.

Case Note: “Patient to reduce weight, BMI 30.”

“The patient is needed to reduce weight, having a BMI of 30.”
“The patient has been advised to reduce weight due to a BMI of 30.”

Answer: The second sentence is correct. The first version awkwardly uses ‘is needed’ and presents ‘having’ out of context. The correct sentence properly uses the present perfect passive to indicate ongoing advice due to the patient’s current BMI.

Case Note: “Smoking cessation advised 2021.”

See the above case note and decide which of the following coverts it accurately.
•“The patient stopped smoking since 2021.”
•“The patient was advised to cease smoking in 2021.”

Answer: The second sentence is correct. The first sentence incorrectly suggests that the patient has already stopped smoking, while the correct sentence clearly states the advice given.

Practice Tips:

Time Matters: Match tenses with the timing of the patient’s medical events.
Subject-Action Alignment: Choose active or passive voice based on whether the subject or action should be emphasized.

Clarity is Crucial: Every sentence should convey its intended meaning unambiguously and succinctly.

Khaira Education’s commitment to excellence is reflected in the meticulous approach to OET training, where understanding the nuances of English usage is balanced with the demands of professional medical communication. Thus, Khaira Education does not just prepare candidates for a test; it prepares them for a future where their words can shape patient outcomes and build professional relationships Asia’s first Premium Preparation Provider, Khaira Education, empowers aspiring healthcare practitioners with expertly crafted OET lessons to navigate the OET successfully.


February 1, 2024

Master the art of beginning a role play with our expert guide. Learn how to set a positive tone, establish rapport, and demonstrate competence in OET Speaking tests for healthcare professionals.

Mastering the Art of Starting a Role Play in Healthcare Communication

Starting a role play effectively is pivotal in demonstrating your communication skills as a healthcare professional. The initial interaction not only sets the tone for the entire exchange but also significantly influences your perceived competence, empathy, and politeness. Creating a comfortable and respectful environment is essential for building a strong foundation in clinical communication, a critical aspect of the OET Speaking sub-test.

Preparing for a Successful Role Play

Tailoring Your Introduction
Understanding the context is key. Your opening remarks should be appropriate, considering your familiarity with the patient. Professionalism, courtesy, and empathy must be evident from the start to make the patient feel valued.

The Impact of a Strong Opening

A confident beginning to the 5-minute role play enhances authenticity and relaxes you, allowing your English skills to shine. This approach is corroborated by successful OET Speaking candidates, who noted the realism and positive impact on their performance.

Flexibility in Communication

Adapt your language to mirror a genuine conversation, adjusting for different scenarios. The decision to introduce yourself should be informed by the role-play card’s context. If it’s a first meeting, begin with introductions. Otherwise, delve directly into the consultation.

Enhancing Patient Engagement

Addressing Patients and Relatives
Your approach should vary based on whether you’ve previously met. In emergencies, prioritize concise communication. Using the patient’s first name fosters a connection, but always ask older patients for permission, showing respect.

Proceeding After Initial Examination

If the role play follows an examination, skip introductions and express gratitude for their cooperation, moving smoothly into the consultation phase.

Key Takeaways for OET Speaking Role Play Success

This guide is designed to refine your speaking role play strategy, emphasizing the importance of a well-executed start. By focusing on patient-centered communication, you can build confidence and ensure a successful interaction in your OET Speaking test. analyse for keywords

Implementing What You’ve Learned: Role Play Scenarios in Healthcare Communication

Now that we’ve covered the essentials of starting a role play in healthcare communication, let’s put your knowledge into practice with some exercises. These scenarios are designed to reflect real-life situations you might encounter in a healthcare setting, helping you prepare for the OET Speaking sub-test effectively.

Scenario 1: Hospital Ward

Nurse: You are speaking to a 58-year-old patient who recently underwent an appendectomy. The patient has reported feeling unwell. You’ve just finished conducting a post-operative assessment.

Task: Share the assessment findings with the patient (signs of an infection at the surgical site). Discuss steps for management and care.

Question: How will you initiate this role-play?

A) Good morning, Patricia. I’m Nurse Tina, and I’ll be taking care of you. What seems to be the problem today?

B) Patricia, thank you for letting me examine you. I’ve noticed some indicators of infection at the surgery site, but it’s good we caught it early. Let’s go over the treatment plan to get you healed up.

C) Hello Patricia, I am your nurse for today. I understand you’re feeling unwell after the surgery. Can you describe your symptoms?

D) Hello, I’m Nurse Tina. I have come here to check up on you. Before I proceed further, may I confirm your full name?

Scenario 2: Outpatient Clinic

Doctor: This 52-year-old patient is seeing you today to talk about their symptoms of fatigue and weight gain. You have finished examining the patient. The symptoms are suggestive of type 2 diabetes.

Task: Give the findings of your assessment (indicative of type 2 diabetes, further tests required to confirm the diagnosis).

Question: How will you initiate this role-play?

A) Hello Sam. I am Dr. Carter, your endocrinologist. What brings you here today?

B) Sam, Thank you for your patience. Let’s discuss what the findings indicate and consider our options moving forward.

C) Hello Sam, I am your doctor looking after you today. I see that you have come here with complaints of fatigue and weight loss. Is that correct?

D) Hello, My name is Dr. Carter and I’ll be looking after you today. How may I address you?

Moving Forward

Practicing these scenarios will help you refine your approach to healthcare communication, ensuring you’re well-prepared for the OET Speaking sub-test. For more exercises, insights, and in-depth guidance, check out our suite of courses here: https://khairaeducation.com/oet-course-details/

By focusing on patient-centered communication, you can build confidence and ensure a successful interaction in your OET Speaking test. Remember, the key to success in healthcare communication is not just about medical knowledge but also how effectively you can engage with patients, establishing rapport and trust from the very beginning.

January 23, 2024

Introduction:

Clear communication is the bedrock of effective healthcare delivery & OET Writing exam. Recognizing this, Khaira Education’s OET training courses in Chandigarh focus on the nuanced use of active and passive voice in writing, an essential skill for nurses and other healthcare professionals preparing for the OET.

Active vs. Passive Voice: A Strategic Choice in OET Writing

In OET writing, the active voice tends to be more direct and vigorous, making it suitable for instructions and actions taken by the subject. The passive voice, meanwhile, is often utilized to describe patient care where the doer is not the focus.

Active Voice in Action:

”The surgeon will perform the operation on Tuesday.”
”The patient is taking the prescribed medication.”
Passive Voice for Patient Focus:

”An operation will be performed on the patient on Tuesday.”
”The prescribed medication is being taken by the patient.”

Activity 1: Transforming Voice for Emphasis
Convert the following sentences from active to passive voice to shift the focus onto the action rather than the subject:

The physiotherapist is planning a rehabilitation program for the patient.
Nurses monitor the vital signs every hour.

Activity 2: Choosing the Appropriate Voice

For each scenario below, choose whether an active or passive voice would be more suitable in a OET discharge or transfer letter:

Scenario: A summary of the patient’s hospital stay needs to be communicated to the local GP.

Active: “The healthcare team scheduled a follow-up appointment for the patient.”
Passive: “A follow-up appointment was scheduled for the patient by the healthcare team.”
Scenario: A summary of the patient’s hospital stay needs to be communicated to the receiving facility.

Active Voice: “Our team provided comprehensive care for the patient’s condition…”
Passive Voice: “Comprehensive care for the patient’s condition was provided…”

As one of the leading OET coaching institutes in Chandigarh, we ensure our candidates are well-versed in these writing nuances through our targeted OET classes for nurses. Our specialized OET exam training for doctors and nurses emphasizes practical application, preparing you thoroughly for the exam.

Conclusion:

The adept use of active and passive voice forms the crux of effective written communication in the OET and beyond. Khaira Education offers unparalleled OET coaching, enabling nurses to articulate with confidence and precision. Whether you’re looking for OET coaching near you or best online OET preparation or want to purchase OET materials or OET best books, our doors in Chandigarh are open. Equip yourself with the best OET study material to excel in OET and in your career with us

January 8, 2024

Introduction:

The United Kingdom’s National Health Service (NHS) is continually in search of skilled nurses from around the globe. A critical step in this journey is excelling in the Occupational English Test (OET), an essential requirement for healthcare professionals. Khaira Education, a leader in OET coaching, offers unparalleled support in this endeavour.

The NHS Recruitment Process:

Understanding the NHS recruitment process is vital for aspiring international nurses. It involves meeting specific qualifications, including language proficiency evidenced by the OET. This test assesses English language skills in a healthcare context, making it distinct and essential for nursing roles in the UK.

The recruitment process for Indian nurses looking to work in the NHS in the UK involves several key steps:

English Language Proficiency: Candidates must demonstrate their proficiency in English, which is essential for communication in healthcare settings in the UK. This can be achieved by passing either the IELTS (International English Language Testing System) or OET (Occupational English Test). The required scores are:
IELTS: A minimum score of 7 in reading, speaking, and listening, and 6.5 in writing.
OET: A minimum grade of B in reading, speaking, and listening, and C+ in writing.

If you want to know more about how scores can be clubbed from two test sittings, please refer to this reel by Khaira Education:
https://www.instagram.com/reel/CliwibsuKi_/?igsh=Nzg0ejJjOGRienAz

NMC Eligibility & Qualification Application: Nurses need to create an online account and complete an eligibility and qualification application with the Nursing and Midwifery Council (NMC). The NMC confirms eligibility for registration usually within 14 days. Experts at Khaira Education can help you with this process.

Computer-Based Test (CBT): Applicants must take a CBT, which assesses their knowledge and skills to practice nursing in the UK. The results of this test are typically available within 48 hours.Unique to Khaira Education, we provide free Computer-Based Testing (CBT) preparation materials, an essential component for nurses’ recruitment to the UK. This added value by Khaira Education ensures comprehensive readiness for both OET and other necessary examinations.

Job Interview & Job Offer: Nurses attend a direct or online interview arranged by partner recruitment agencies. Upon successful completion of the interview, they secure a job offer and complete pre-employment checks.Khaira Education will provide exclusive preparation materials to assist you with your preparation.

Certificate of Sponsorship from Employer: After clearing the CBT exam, the employer assigns a Certificate of Sponsorship (CoS). The sponsorship reference number on the CoS is used for the Tier 2 visa application.

Tier 2 Health & Care Worker Visa Application: The applicant submits their Tier 2 visa application, including a biometric application. The visa is generally approved within 3 weeks.

Travel to the UK: Arrangements for travel, including flights, airport pickup, and temporary accommodation, are typically organized by the partner recruitment agency or the NHS trust.

Objective Structured Clinical Exam (OSCE): This exam assesses the clinical knowledge of the applicant. Results are emailed within five working days from the test date. This needs to be completed within 90 days from date of starting your job in the UK.

Complete NMC Registration: After passing the OSCE, nurses submit health, character, and language evidence to the NMC. Successful candidates receive a Registration Number from the NMC (PIN).

This process involves careful planning and preparation, especially in terms of meeting the language requirements and passing the necessary examinations. Recruitment agencies play a crucial role in guiding candidates through this process and ensuring a smooth transition to working in the UK NHS.Khaira Education can make the transitions between different steps as smooth as possible.

Why OET Matters:

OET is recognized by the UK’s Nursing and Midwifery Council, making it a mandatory step for nurses aiming to work in the NHS. It differs from other English proficiency tests by focusing on language skills needed in healthcare settings.

Choosing the Best OET Coaching:

Effective OET preparation is crucial. Prospective nurses should seek coaching that offers experienced instructors, tailored study plans, and comprehensive support – all hallmarks of Khaira Education’s program.

Khaira Education’s Excellence:

As Asia’s first Premium Preparation Provider for OET, Khaira Education stands out with its course designed by Gurleen Khaira, a distinguished author of 8 OET-preparation books and certified Master Trainer. They offer TESOL  and CELTA certified trainers, an online learning management system, and extensive support, contributing to their high student success rate.

Conclusion:

For nurses targeting a career in the UK’s NHS, excelling in OET is a pivotal step. Khaira Education emerges as a trusted partner in this journey, offering expert coaching, extensive resources, and unique benefits like free CBT and OSCE preparation.

December 28, 2023

In OET Speaking, each roleplay has a conflict of some kind, which a candidate needs to resolve. They key to resolution is a patient-centered approach.

Let us see an example,

Your roleplay has a point of tension where a patient is hesitant to follow a prescribed treatment plan due to a preference for alternative medicine.

Step 1: Recognize the Tension

Understanding the Issue: Identify the root cause of the tension—whether it’s distrust in conventional medicine, concerns about side effects, or personal beliefs.

Step 2: Initial Response

Your First Thought: Approach the situation with empathy. Consider the patient’s feelings and beliefs as valid and understand that these factors significantly influence their willingness to comply with medical advice.

“I understand that you prefer natural remedies, and I respect your approach to health.”

Step 3: Strategy Development

Crafting Your Approach: Develop strategies that address the patient’s concerns without dismissing them. This involves validating their beliefs and educating them with sensitivity and respect.

“Let’s explore how we can integrate your preferences with the treatments that have proven success in medical practice.”

“I want to assure you that my primary goal is your well-being. Let’s discuss your skepticism openly so I can address it directly, and we can build a treatment plan you’re comfortable with.”

Step 4: Explore Consent and Concordance

Seeking Agreement: It’s essential to obtain the patient’s informed consent before proceeding with any treatment plan. This step involves:

  • Informed Consent: Clearly explain the treatment options, benefits, risks, and alternatives. Ensure the patient understands the information and has the opportunity to ask questions.
  • Concordance Seeking: Strive for a shared agreement on the treatment plan. This means listening to the patient’s preferences and considering their input as you both agree on the next steps.

“It’s important to consider that while alternative treatments have their place, not following the medical treatment can lead to complications such as XYZ. I’m here to ensure you have all the information to make an informed decision.”

“Based on what we’ve discussed, are you comfortable with trying the prescribed treatment along with your preferred natural remedies? I want to ensure we proceed in a way that you’re fully on board with.”

If you’re on the lookout for quality OET coaching institutes in Chandigarh or striving to find the best OET coaching in India, it’s essential to choose a center that not only understands the nuances of the exam but also offers specialized training tailored for each profession, like OET nursing coaching or OET Medicine coaching or OET Pharmacy coaching. Your journey to mastering the OET and advancing your healthcare career is pivotal, and selecting the right institute can make all the difference. Research, read reviews, and take the time to visit the institutes, if possible, to find the place where you feel confident you will receive the guidance and support necessary to achieve your goals.

December 18, 2023
December 18, 2023

Choosing the right training provider for the Occupational English Test (OET) preparation is crucial for healthcare professionals aiming to practice in English-speaking countries. Khaira Education has distinguished itself as a premier institution in this field. Let’s explore why this institution might be your best choice for OET preparation.

Asia’s First OET-Accredited Provider

Khaira Education is celebrated as the first OET-accredited training provider in Asia. Accreditation signifies that the institution meets high standards for OET training, ensuring that the curriculum and teaching methods are up-to-date and effective.

Premium Preparation Provider

Listed on the official OET website as an All Stars Premium Preparation Provider, Khaira Education offers a level of recognition and trust that candidates seek. This listing is a testament to their commitment to excellence in OET preparation.

Khaira Education for OET Training


Expert Course Design

The courses are designed and taught by Gurleen Khaira, a certified master trainer. Her expertise is reflected in the comprehensive curriculum that focuses on all aspects of the OET, from reading and writing to speaking and listening.

Author of OET-Preparation Books

Gurleen Khaira isn’t just a master trainer; she is also the author of eight OET-preparation books. These resources are invaluable for students who are looking for an in-depth understanding of the test format and strategies to excel.

Unmatched Trainer Expertise

Gurleen Khaira’s work in OET boasts a feat unmatched by any other trainer in the country, emphasizing the unique expertise available to students.

High Success Rate

The institution claims a 90 percent success rate, which speaks volumes about the effectiveness of their training programs. This high success rate is attributed to the student-centered environment and personalized attention.

Student-Centered Environment

A student-centered environment ensures that the training is tailored to meet individual needs. From customized study plans to regular personal tutorials, the institution prioritizes the success of each student.

Customized Study Planning

Recognizing that every student has unique needs, Khaira Education offers customized study planning. This individualized approach helps students to focus on their weak areas and improve more efficiently.

Regular Personal Tutorials

Personal attention is key in OET preparation, and Khaira Education provides regular personal tutorials. These sessions allow students to receive focused guidance and feedback on their performance.

Why Choose Khaira Education?

With a student-centered approach, premium recognition, and expertly designed courses, Khaira Education stands out as a leading provider for OET preparation. The institution’s dedication to student success, embodied by its high success rate and customized tutorials, makes it an ideal choice for healthcare professionals seeking to pass the OET with flying colors.

Conclusion

Khaira Education’s strengths lie in its accreditation, premium status, specialized course design, and the unmatched expertise of its trainers. For candidates looking to prepare for the OET effectively, Khaira Education offers a comprehensive, personalized, and proven pathway to success.

November 15, 2023

The Occupational English Test (OET) Writing sub-test isn’t just about evaluating your writing skills; it also assesses your ability to read and interpret complex healthcare situations in a limited time, a reality for practising healthcare professionals. In this 45-minute test, comprising a ‘5-minute reading time’ followed by 40 minutes of writing phase, you get a glimpse of the practical demands of workplace scenarios. On the OET exam day, it is the final segment, held after listening and reading tests.

Utilising the Reading Time

During the reading time, you are not allowed to write on the case notes. The urge to underline major things on the question sheets should be avoided. You are not allowed to pick your pens or pencils while you are reading the case notes during this time. This time is for reading and understanding the case notes and the patient’s situation, a skill honed through OET training by Khaira Education.

OET Writing Tips for Effective Reading Time Utilization

Here are some questions one can try answering while reading the case notes to interpret them better for their letter.

  1. Who is the recipient?

    This question helps you identify the role of your recipient in healthcare or in providing care to the patient and determines what type of information is to be given to the recipient.

    For instance, when writing to a physiotherapist, the focus of the letter would be on the physical condition and ailments of the patient and not the medicines prescribed.
  2. What is the purpose/reason of writing the letter?

    The answer to this question has a major influence on the choice of relevant information from the case notes. For example, it is futile to focus on the details of the patient’s presenting complaints and the processes involved in diagnosing the patient’s condition if the purpose of writing to request social support from a social worker. In a such a situation, in order to provide support to help the patient to enhance her social condition, the recipient would like to know about her social condition more as compared to the management provided for the medical condition.
  3. What does the recipient need to know in order to provide care to the patient?

    While reading the case notes, using your finger, identify what information is relevant for the recipient in order to fulfil the request made by your letter. Try to find reason for each piece of information that you consider relevant.
  4. What information does the recipient not need to know?

    There are some distractors in the case notes given to the candidates as would be in any real set of case notes in a healthcare setting. These are not needed for the recipient to provide the requisite care to the patient. Therefore , they are NOT to be included in the letter.

    The best approach to utilising the reading time effectively is answering the above questions in the order mentioned; this would not just aid your understanding but also your letter composition.
November 14, 2023

Enhancing Clinical Communication in OET Speaking: Reassurance Strategies for OET preparation. In the dynamic field of healthcare, effective communication is as vital as clinical expertise. For OET candidates, mastering the skill of reassurance is a critical component of their training. This blog by Khaira Education delves into strategies to enhance clinical communication, focusing on the art of reassurance for healthcare professionals preparing for the OET.

Strategic Reassurance in Healthcare Settings:

Reassurance isn’t just about allaying fears; it’s about fostering a therapeutic alliance. Professionals in healthcare, whether they be doctors, nurses, pharmacists, or physiotherapists, must learn to provide reassurance that’s both compassionate and informed.

Empathy and Patient Understanding:

Healthcare providers must employ empathy effectively, ensuring that their interactions with patients are not only informative but also emotionally supportive. For instance, a nurse might say, “I understand that this treatment can be daunting, but we’re here to support you every step of the way.”

Tailored Reassurance for Diverse Healthcare Fields:

Each healthcare field has unique communication challenges. A pharmacist might reassure a patient by saying, “We’ll review your medications thoroughly to ensure they’re the best fit for your treatment plan.” In contrast, a physiotherapist could offer, “We’ll tailor your rehabilitation program to enhance your recovery and mobility.”

Avoiding Overpromises in Patient Care (False Reassurance):

It’s essential for OET candidates to learn the importance of avoiding overpromises. For example, a doctor should not guarantee a quick recovery but instead might say, “We’re committed to providing the best possible care to enhance your recovery process, though it may take some time.”

Practical Reassurance Examples:

MEDICINE

For doctors: “While we wait for further tests, let’s focus on managing your symptoms effectively.”

Scenario: A patient is apprehensive about the potential diagnosis they might receive after their tests.

Patient: “I’m really scared about what you might find. What if it’s something serious?”

Doctor: “It’s natural to feel anxious about test results. We’re doing these tests to ensure that we have all the information we need. Once we have the results, we’ll discuss them together and explore all the options. My priority is to keep you informed and involved in every decision about your health.”

NURSING

For nurses: “I’ll be here to monitor your progress and address any concerns you might have during your treatment.”

Scenario: A patient is worried about the pain after their surgery.

Patient: “I’m really worried about the pain I’m going to experience after the operation.”

Nurse: “It’s completely normal to be concerned about post-operative pain. We have a range of pain management options, and we’ll closely monitor and adjust as needed to ensure you’re comfortable. Can I go over these options with you?”

PHARMACY

For pharmacists: “Let’s discuss how to manage potential side effects, so you feel more comfortable with your medication regimen.”

Scenario:

A patient is concerned about the interaction of their new prescription with their current medications.

Patient: “I’ve read about some serious side effects when this medication is combined with what I’m already taking. Is it really safe?”

Pharmacist: “You’ve done the right thing by being cautious about medication interactions. Let’s review your current medications together, and I will explain how this new one interacts with them. Our goal is to manage your health safely, and I’ll make sure you have all the information to take your medication confidently.”

PHYSIOTHERAPY

For physiotherapists: “Your concerns are valid, and we’ll adjust your therapy plan as you advance through your recovery stages.”

Scenario:

A patient is feeling discouraged about their slow progress in recovery from a sports injury.

Patient: “I feel like I should be able to do more by now. Why isn’t my body responding to the exercises?”

Physiotherapist: “Recovery times can vary greatly, and it’s not uncommon to have these feelings. Your progress, while gradual, is steady, and every small improvement is a step towards your full recovery. Let’s look at your exercise plan and see if we need to make any adjustments to support your recovery better.”

Conclusion of Reassurance Strategies for OET preparation:

For healthcare professionals gearing up for the OET, developing robust reassurance skills is essential. By integrating these strategies into their practice, they’re not only preparing to excel in their OET examination but also committing to patient-centred care that resonates with the core principles of their respective fields.

November 13, 2023

In the dynamic world of healthcare, effective communication stands as a cornerstone of excellent patient care. For health professionals, mastering the art of patient-centered communication is not just a skill, but a necessity. This blog post delves into practical ways and techniques to enhance communication with patients, ensuring their needs and perspectives are at the forefront of every healthcare encounter.

Active Listening: A Key to Understanding

Active listening is fundamental in understanding patient concerns. This means not only hearing what the patient says but also noticing what remains unsaid. Techniques like nodding, maintaining eye contact, and summarizing what the patient has said are crucial. For instance, a patient discussing discomfort might hint at deeper anxieties about their condition. Recognizing and addressing these unspoken concerns can significantly improve the care experience.

Simplifying Medical Jargon:

Patients often feel overwhelmed by medical terminology. Simplifying complex medical language into terms that are easily digestible can make a significant difference. For example, instead of saying “You have hypertension,” a more patient-friendly approach would be “Your blood pressure is higher than it should be, which is something we call hypertension.”

Empathy in Action:

Empathy goes beyond understanding a patient’s feelings; it involves demonstrating that understanding. Suppose a patient expresses fear about a procedure. An empathetic response might be, “It’s completely normal to feel anxious about this procedure. Many people do. Let’s go over what will happen step by step to help ease your worries.”

Cultural Sensitivity:

Cultural sensitivity is crucial in patient-centerer communication. This includes being aware of and respectful towards different cultural backgrounds and communication styles. For instance, some cultures may value directness, while others prefer more indirect communication. Adapting your approach to align with these preferences shows respect and enhances communication.

Encouraging Questions and Participation:

Encourage patients to ask questions and participate actively in their care. This could be as simple as asking, “Do you have any questions or concerns about what we’ve discussed?” This not only empowers patients but also ensures they have a clear understanding of their health and treatment plans.

Enhancing patient-centered communication is essential for healthcare professionals. Continuous learning and development through #OET (Occupational English Test) #oetspeaking preparation, #OET training, and #OET coaching can significantly augment these skills. Khaira Education provides dedicated support and resources for healthcare professionals aiming to excel in patient-centered communication. Remember, effective communication is not just about conveying information; it’s about building relationships and trust, crucial elements in the world of healthcare.

March 22, 2022
March 22, 2022

OET or Occupational English Test

Is a test taken by healthcare professionals worldwide in order to be able to practice in certain English speaking countries namely New Zealand, Australia, Singapore, Namibia, Ukraine, United Kingdom, Philippines, Spain, United Arab Emirates, United States, Malta and Maldives. Many healthcare boards in these countries accept OET as a proof of candidate’s English Language proficiency. In fact, in many of these organizations, OET is a prerequisite followed by other tests for a healthcare workers’ recruitment into them.

Who can take the test?

The test is specially designed for healthcare professionals. To be specific, there are 12 professions, listed on OET’s official website, for which the test is conducted in various cities of the world. These professions are

  1. Dentistry
  2. Dietetics
  3. Medicine
  4. Nursing
  5. Occupational Therapy
  6. Optometry
  7. Pharmacy
  8. Physiotherapy
  9. Podiatry
  10. Radiography
  11. Speech Pathology
  12. Veterinary Science

Why take OET?

OET is a test that professionals choose because it helps them prove their proficiency in all four skills of the English Language namely Speaking, Writing, Listening and Reading. All professionals need these skills every day at work. Additionally, this test is closer to real-life practice as compared to other English tests. The reason for this is the design of the test being specific to the everyday needs of healthcare workers. The texts and contexts used in all the four subtests are those used in a healthcare setting. Because of this, it becomes easy for healthcare workers to prepare for it and get the desired score.

Subtests

Like any other subtest, OET assesses the test taker’s ability to be efficient at all four skills of language.

  • Reading-  OET Reading sub-test tests the skills reading texts pertaining to medical conditions, workplace documents and medical articles . Reading test is for 60 minutes and has three parts. Part A is for 15 minutes, in which  candidates use the skills of skimming and scanning  to answer 20 questions.  Part B &C are for 45 minutes. In this duration, test takers answer 6 questions of Part B, by reading for gist and detail, and 16 questions of Part C, with skills of inference and identifying opinions.
  • Listening- OET Listening sub-test assesses candidates being able to listen and comprehend texts related to consultation, workplace and presentation. The test is about 40 minutes long and comprises of three parts. Part has two consultation extracts of around 5 minutes each and has 24 questions. Part B has 6 questions with 6 audio notes and Part C  has 12 questions with two audio extracts.
  • Speaking- OET Speaking test is a profession specific test and lasts for about 20 minutes. There is a short warm-up session with the interlocutor about candidate’s profession. There are two role plays performed by each candidate. After the warm-up, candidates receive their first card and 3 minutes of time to prepare. Subsequently, test takers perform the role play for 5 minutes, where the interlocutor plays the part of patient. First role play is followed by the second one in the same process. Recording of the session is then sent to two different assessors in Australia, who assess it independently against two major criteria and their sub- criteria.
  • Writing-  OET Writing is another profession specific test which takes around 45 minutes. In the first 5 minutes, which is the reading time, candidates get the time to read the given case notes. Following the reading time, begins the writing time of 40 minutes. Writing task accompanies the case notes and has details about the recipient and reason of writing. Candidate is to write a formal letter of discharge, transfer or referral. The letter is then sent to two different assessors in Australia, who assess the letter based on 6 criteria.